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I opted to become a charge card customer a few years back, after I got a preapproved notification in the mail. When I`d been using the credit card online for approximately 1 year, and considering my high monthly spending, was given a platinum card upgrade. The first aspect that struck me, and that I have come to appreciate, is the professional, supportive, friendly customer service reps; invariably eager to reply to any of my questions or concerns and meet just about any request.
I have used the platinum service umpteen times over the past couple of years, and have always been pleased over the results. On my mom`s birthday, I buzzed the credit card online company to request them to organize a gift hamper of cosmetic- and beauty products be sent to her at the workplace. The representative assured me that they`d handle everything and that my mom would be presented with the gift basket before the end of the working day.
At some stage in the procedure, the request got bungled. The seller that the creditcard bank had called on to obtain the beauty products for the gift basket got the wrong stuff. The representative called me without any delay with what was going on and suggested alternative measures. To get to the point, the online creditcards company called a big retailer in New York, and arranged for them to prepare a hamper with a choice selection of the beauty products.
It didn`t stop there - after this, the prepaid credit card company went on to have a personal car service collect the hamper from the retailer - for which I wasn`t billed a cent - and bring it to my apartment. Of course, my mother was delighted when she got the gift basket and she was astounded that all this was put together by the online creditcards company.
In addition, I used the platinum travel services to book travel reservations, and thought that I was all set. One week before my trip, I called the creditcards company to double check my reservations, only to be informed that something had happened with my booking and that it had been erased from the hotel`s computer.
The charge cards company lost no time in contacting the hotel where I had made the booking, negotiated with the hotel (which was full up) and, by some miracle, got them to book me into one of their suites, but being charged the identical room tariff - which was significantly lower in comparison with the rate at this point in time - that I`d originally been offered when I`d made the reservation.
Of course, if it weren`t for the credit cards online company, I would have landed at my destination to get a rude shock when I discovered that the hotel didn`t have a room for me. This has got to be the ultimate in customer service! How can you beat that kind of service?
I really like this platinum card, am thrilled with the respect I command from cashiers (and fellow customers) whenever I use it, and - most importantly - I admire the credit card online company for the professionalism with which they deal with and care for their most valued customers. I call myself a customer of the online creditcard company because I have developed an extremely productive financial relationship with this group. They aren`t just a card company, they are a business who`s made it their business to work in the best interests of their select set of credit card members. It is undoubtedly worth the annual charges. The professional response of their customer support personnel is of benchmark standard. And there`s no credit limit.
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- An explanatory background of Compare Online Credit Cards Offer
- Editorial Lowest APR Credit Card guidelines - Lowest Online Credit Card
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- Cash Credit Card
- Best Airline Miles Credit Cards
- Business Credit Cards Deal: an extended data on Business Credit Cards
- Online Credit Cards Payment: a brief background of Prepaid Credit Card Payment
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